TERMS AND CONDITIONS OF USE

Welcome to our website. These Conditions of Use govern access to and use of off---white.com. Access to and use of the website as well as the purchase of products from off---white.com, presuppose the reading, knowledge and acceptance of these Terms of Use. This Site is managed and maintained by The Level S.r.l. ("Manager"), with registered office in Italy, Piazza Arcole 4, 20143, Milan, VAT no. 07234250962.

If you require assistance, please visit the Customer Service area. You will be able to find information about orders, shipments, refunds and returns for products purchased at off---white.com, the Site registration form, tips and other general information about the services provided by off---white.com. You can contact us by email at: ecommerce@off-white.email.

For any other legal information, please consult the Terms of Sale, Returns Policy and Privacy Policy sections at off---white.com. The Provider may amend or simply update all or part of these Terms of Use. Users will be made aware of changes and updates to the Terms of Use through the Home Page of off---white.com as soon as they are adopted, and these will be binding as soon as they are published in this section on the Site. As such, please visit this section on a regular basis to make yourself aware of the most recent and up-to-date Terms of Use. Should you not agree, in whole or in part, with the Terms of Use of off---white.com, please do not use our Site.

Access to and use of off---white.com, including viewing web pages, communicating with the Provider, downloading product information and purchasing products from the Site, constitute activities carried out by our users, exclusively for personal purposes and not related to any commercial, entrepreneurial and professional activity. Remember that you will be solely and exclusively responsible for the use of www.off---white.com and its content. The Provider cannot be deemed liable for the use of the Site and its content by any user which is not compliant with applicable laws, except for the Provider's own liability for wilful misconduct or gross negligence. In particular, you will be solely liable for the communication of false and incorrect information and data, the disclosure of information relating to third parties without their explicit consent, and the improper use of said data.

In conclusion, since all the material will be downloaded or otherwise obtained through the use of a selected service at the user's risk, any liability for possible damages to the computer systems or losses of data due to downloading operations will be borne by the user and cannot be attributed to the Provider. The Provider declines all liability for possible damages due to the inaccessibility of the services offered on the Site or possible damages caused by viruses, corrupted files, errors, omissions, service interruptions, content erasure, problems related to the network, providers or telephone and/or telecommunication connections, non-authorised accesses, data alterations, or the lack and/or faulty operation of the user's electronic devices.

The user is responsible for the safekeeping and proper use of their personal information, such as the login credentials that allow them to access reserved services, as well as for any damages or injury which might arise against the Provider or third parties as a result of incorrect use, loss, or removal of such information.

1. Privacy Policy

Please read the Privacy Policy carefully as it is applicable even if you access off---white.com and use its services, but do not purchase any products. The Privacy Policy will help you understand how off---white.com collects and uses your personal data and for what purposes.

2. Intellectual Property Rights

The content of the Site, such as works, images, photographs, dialogues, music, sounds, videos, documents, drawings, figures, logos and any other material, in any format, published on off---white.com, including menus, web pages, graphics, colours, schemes, tools, fonts, the design of the Site, diagrams, layouts, methods, processes, functions and software that are part of off---white.com (collectively, the "content") are protected by copyright and by any other intellectual property rights owned by Progetto 17 srl., an Italian company with registered office in Italy, Piazza Arcole 4, 20143, Milan, VAT No. 12228160961. – and/or the Provider and other right holders. Reproduction, in whole or in part, in any form, of off---white.com and/or its content is prohibited without the express written consent of Off-White and the Provider. Project 17 srl. and/or the Provider have the exclusive right to authorise or prohibit, at their sole discretion, any reproduction, publication, distribution, display, modification, creation of derivatives or any use whatsoever, in whole or in part, of the Content of off---white.com.

Regarding the use of off---white.com, you are exclusively authorised to: view the Site and its content; perform any other temporary reproduction activity which is not related to any personal economic purpose, considered provisional or additional, and integral and essential activity for the viewing of off---white.com and its content, and to carry out any other navigation activity on off---white.com performed exclusively in view of a licit use of the same site and its contents. You are not, however, authorised to reproduce, in whole or in part and with any medium whatsoever, off---white.com and its content. Any reproduction shall, from time to time, be authorised by the Provider and/or Off-White, or, where applicable, by the authors of the individual works on the Site. Said reproduction activities shall, in any event, be performed for licit purposes and in compliance with copyrights and all the other intellectual property rights of the Provider and authors of the single works available on the Site. The authors of the single works published on off---white.com boast the right to claim the legitimacy of their work at any time, and to oppose to any alteration, editing or any other change of the same works, including any act that may cause prejudice to the works, and be detrimental for their image and reputation. By using the Site, you agree to comply with the copyrights of the artists that chose to publish their works on off---white.com or that have collaborated with off---white.com to create new expressive and artistic forms destined to be published, even if not exclusively, on the Site or that form an integral part of it. Moreover, you are not authorised under any circumstance, to use the content of the Site and any single work protected by copyright and any other intellectual property right, in any way or form. For example, you cannot alter or in any other way modify the protected content and works without the consent of Off-White, the Provider and the individual authors of the works published on off---white.com, if needed..

3. Links to Other Web Sites

The Site contains hypertext links (the "links") to other websites which are not related to off---white.com or the Provider. The Provider does not control nor performs monitoring activities on said websites and their content. The Provider will not be deemed liable for the content of these sites and rules adopted by the latter, also with regards to your privacy and handling of your personal data while browsing said sites. As such, please be careful when accessing these sites through the links available on off---white.com and carefully read their terms of use and privacy regulations. Indeed, these General Terms of Use and the Privacy Policy of off---white.com are not applied to sites managed by other parties other than the Provider. The Site off---white.com provides links to other sites for the sole purpose of aiding users with their research and browsing activities, and to facilitate online hypertext connections to other sites. The providing of such links does not imply a recommendation or suggestion on the part of the Provider to access or browse these sites nor does it give any guarantee of their content, services, or goods provided and sold to Internet users.

4. LINKS TO off---white.com

Anyone interested in providing links to the Home Page and other pages of off---white.com which are publicly accessible, are invited to contact the Provider at the following email address: ecommerce@off-white.email.

You must contact the Provider to obtain consent to provide links to off---white.com. The Provider authorises the applicant to enable the links free of charge and on a non-exclusive basis. The Provider has the right to object to the enabling of direct links to its site if the applicant who intends to enable a link to off---white.com has previously engaged in unfair business practices, activities that do not comply with industry standards or acts of unfair competition against the Provider, or when the Provider fears the applicant may engage in such behaviour in the future, or when the applicant has previously engaged in actions that discredit the Provider, its site and services or it is feared that it may do so in the future. In any event, the enabling of deep hypertext links (such as deep frames or deep links) to off---white.com or the unauthorised use of meta-tags without the consent of the Provider are strictly prohibited.

5. Content Disclaimer

In any case, the Provider does not guarantee that the content of the site is appropriate and/or lawful in other countries outside Italy. However, should such content be deemed unlawful or illegal in any of these countries, please refrain from accessing our site and should you choose, in any event, to access it, please be advised that you will be solely and personally responsible for your decision to use the services provided by off---white.com.

The Provider has also taken all reasonable precautions to assure its users that the content of off---white.com is accurate and does not contain any incorrect or outdated information, as of the date on which it was published on the site and, where possible, thereafter. However, the Provider assumes no liability towards its users concerning the accuracy and completeness of the content published on off---white.com, except for its own liability for wilful misconduct and gross negligence, and as otherwise provided by law, particularly consumer-protection regulations. Furthermore, the Provider cannot guarantee users that the site will operate continuously without interruptions and errors or malfunctions caused by Internet connections. If you experience any issues using our site, please contact the Customer Service department or send an email to: ecommerce@off-white.email. A manager will be available to provide assistance and help restore access to the site, where possible. Likewise, we advise you to contact your Internet service provider or check to ensure that each tool used to connect to the Internet and access web content is properly enabled, including your Internet browser.

Although the Provider shall make every effort to ensure uninterrupted access to its site, the dynamic nature of the Internet and its content may prevent off---white.com from operating without any suspensions, interruptions or discontinuity resulting from the need to update the site. The Provider has adopted technical and organisational measures to safeguard the security of its services on off---white.com and the integrity of data relating to traffic and electronic communications, with respect to unauthorised utilisation or knowledge methods, and to avoid the risk of private and non-private data and information about its users present on off---white.com being leaked, destroyed or lost, i.e. unauthorised or illegal access to the data and information itself.

6. Our Business Policy

The Provider has adopted its own business policy with the aim of selling products through its services and website to the "end consumer", the latter meaning an individual acting through the use of the website off---white.com for purposes unrelated to their trade, business, or profession. If you are not an end consumer, please do not use our services to purchase products from off---white.com. Otherwise, the Provider will have the right not to take into consideration purchase orders from users who are not end consumers and any other purchase order that does not comply with the Terms and Conditions of Sale and these Terms of Use.

7. Applicable law

These Terms of Use are governed by Italian law.

Terms and Conditions of Sale

The offer and sale of products at off---white.com are governed by these Terms and Conditions of Sale, together with the Terms of Use, Returns Policy and Privacy Policy. Products purchased on off---white.com are sold directly by The Level S.r.l. ("Seller"), with registered office in Italy, Piazza Arcole 4, 20143, Milan, VAT no. 07234250962.

You can request any information by contacting our Customer Service department. You will be able to find information about orders, shipments, refunds and returns for products purchased at off---white.com.Remember that you can always contact the Seller by email at the following address: ecommerce@off-white.email For any other legal information, please consult the: Terms of Use, Returns Policy and Privacy Policy.

1. Our Business Policy

1.1 The Seller offers products for sale on off---white.com and its e-commerce business services are available exclusively to its end users, i.e. the "consumers".

1.2 "Consumer" shall mean any individual who is acting through the use of the website off---white.com for purposes unrelated to their trade, business or profession. If you are not a consumer, please do not buy any products on off---white.com.

1.3 In view of its business policy, the Seller reserves the right not to process orders received from users who are not "consumers" and any other order which does not comply with its business policy.

1.4 These Terms and Conditions of Sale regulate the offer, transmission and acceptance of purchase orders relating to products on off---white.com between the users of off---white.com and the Seller.

1.5 The Terms and Conditions of Sale do not, however, regulate the supply of services or the sale of products by third parties that are present on off---white.com through links, banners or other hypertext links. Before sending orders and purchasing products and services from those third parties, we recommend that you verify the third party's terms and conditions. Under no circumstances shall the Seller be deemed liable for the supply of services provided by third parties or for the execution of e-commerce transactions between users of off---white.com and third parties.

2. Concluding a contract with the Seller

2.1 To conclude a contract for the purchase of one or more products on off---white.com, you must fill out the electronic order form and send it electronically to the Seller, following the relevant instructions.

2.2 The order form contains a link to the Terms and Conditions of Sale and the Return Policy, and also contains information on the main characteristics of each product ordered and the relevant unit price (including all applicable fees and taxes), the type of payment that you may use in order to purchase each product, delivery methods for the purchased products, shipping and delivery costs, and the terms and conditions for exercising your right of withdrawal and how and when to return purchased products.

2.3 The contract is concluded when the Seller receives your order form electronically and the order information has been verified as correct.

2.4 Before submitting your order form for the purchase of products, you will be asked to carefully read the Terms and Conditions of Sale and the Return Policy, and to print a copy of these using the print option and to save or reproduce a copy thereof for your own personal use.

2.5 The order form will be filed in our data base for the time required to process your order and as provided by law. You can access your order form in the My Account section.

2.6 Once the contract is concluded, the Seller will process your purchase order.

2.7 The Seller may not process your purchase orders if there are grounds for refusal, in particular if they fail to provide adequate creditworthiness guarantees or are incomplete or incorrect, or in the event that the products are unavailable. In such cases, we shall inform you by email that the contract has not been concluded and that the Seller has not processed your purchase order specifying the reasons thereof. If the products presented on off---white.com are no longer available or for sale at the time of your last access or at the time the order form is sent, the Sender shall promptly inform you that the products ordered are unavailable and, in any event, within thirty (30) days from the day following the date on which you sent your order to the Seller. If you submit the order form and pay the price, the Seller will refund what you have already paid in advance.

2.8 By submitting the order form electronically, you unconditionally accept and undertake to observe these Terms and Conditions of Sale in your dealings with the Seller. If you do not agree with any of the terms in the Terms and Conditions of Sale, please do not submit your order form to purchase products on off---white.com.

2.9 By submitting an order form, you confirm that you are aware of and accept these Terms and Conditions of Sale as well as further conditions present, through links, at off---white.com, including the Terms of Use and Privacy Policy of off---white.com.

2.10 Once the contract is concluded, the Seller shall send you a purchase order receipt email containing a summary of the information related to the order form (Terms and Conditions of Sale, Return Policy, the product main characteristics, and detailed information regarding the price, means of payment, the right to withdraw and delivery costs).

3. Guarantees and Product Price Indication

3.1 Progetto 17 srl, licensee of the Off-White brand, and TLG srl, with registered office in Italy, Piazza Arcole 4, 20143, Milan, VAT no. 12228160961. own the exclusive licence rights to the Off-White brand under which the products on this site are marketed.

3.2 The main characteristics of the products are shown on off---white.com on each product page in a reasonably sufficient way with respect to the communication channels used. The products offered for sale on off---white.com may not exactly correspond to the real items in terms of image and colours due to the Internet browser or monitor used.

3.3 Product prices may be subject to change. We will provide the final sale price before the order form is sent and kindly ask that you check it before placing your order.

3.4 Orders from countries that are different to the one selected for delivery or to addresses to which the Seller cannot ship cannot be accepted by the Seller.

3.5 All products come with an identification tag attached with a disposable seal. Please do not remove the tag or seal from the purchased products as they are an integral part of them.

3.6 If you decide to exercise your right to return products, the Seller may refuse to accept products that are damaged, that do not have their tag or seal, or that have been altered in terms of key characteristics or quality.

4. Payments

4.1 Payment of the product prices and relevant costs for shipping and delivery must be made using one of the methods specified on the order form.

4.2 In the case of payment by credit card, financial information (e.g. the credit/debit card number or expiry date) will be forwarded to an external payment service provider (PSP), which guarantees the security of online transactions through a 128-bit SSL-certified encrypted protocol. Such details will not be used by the Seller except for performing the procedure relevant to your purchase, issuing refunds for returns in the event that you exercise your right to withdraw, or for reporting, where necessary, cases of fraud on off---white.com.The price for the purchase of the products and shipping costs, as specified on the order form, will be clearly indicated before final confirmation and debited from your current account when the purchased products are shipped.

5. Shipping and delivery of products

For more information about specific shipping and delivery methods for products, please consult the Customer Service section. Please read what is stated in this section carefully because the information contained therein forms an integral and substantive part of these Terms and Conditions of Sale and, therefore, is deemed to be fully known and accepted by you when you submit an order form.

6. Customer Service

You can request any information by contacting our Customer Service department. For further clarifications, access the Customer Service area.

7. Right to withdraw

7.1 As a consumer, you have the right to withdraw from the contract concluded with the Seller, without any penalty and without specifying the reason, within fourteen (14) working days from the day on which you received the products purchased on off---white.com.Exchanges are not available.

7.2 Please refer to the Returns section for full information regarding contract cancellation. Please read all the information carefully as it forms an integral and substantive part of these Terms and Conditions of Sale and, therefore, is deemed to be fully known and accepted by you when you submit an order form.

8. Privacy

8.1 You can find information on how we process your personal data in the Privacy Policy.

8.2 Please also read, if you have not already done so, our Terms of Use because they contain important information on how we process the personal data of our users and on the security systems we have in place.

8.3 For any further information regarding our Privacy Policy, you can send enquiries to: ecommerce@off-white.email or to the address of the Seller's registered office in Piazza Arcole 4, 20143, Milan, Italy.

9. Applicable law

The Terms and Conditions of Sale are governed by Italian law, in particular Italian legislative decree no. 206 of 6 September 2005 (Consumer Code), which makes specific reference to distance contract rules, and by Italian legislative decree no. 70 of 9 April 2003 on certain aspects related to e-commerce.

10. Changes and updates

The Terms and Conditions of Sale may be amended from time to time due to new laws and regulations, or for other reasons. The new Terms and Conditions of Sale shall be effective from the date on which they are published on off---white.com.

11. Company information

The Level S.r.l.

Piazza Arcole 4 - 20143 Milan, Italy.

VAT no.: 07234250962

Economic and Administrative Index no.: 07234250962

For shipments to the Russian Federation: DHL General Terms and Conditions Express Network terms and conditions of carriage and customs operations (T&C) Please note that we currently do not ship orders to the Russian Federation.

The Seller uses DHL services for shipments to the Russian Federation. Please read the Terms of Use below carefully.

These T&C are applied to services provided by the Express Carrier DHL Express to deliver Express Shipments for personal use.

1. TERMS USED HEREIN:

Express carrier: DHL Express is represented within the Russian Federation by two entities, DHL International ZAO and DHL Express OOO. DHL Express as well as third parties work together to deliver Express Shipments internationally and perform related customs operations. "Customs Broker" means DHL Express OOO performing customs operations in the name and on behalf of the customs applicant and other interested parties in accordance with the customs laws of the Customs Union. "Express Shipment" means goods shipped in express mode by any means of transportation using electronic shipment organisation and tracking system on www.dhl.ru to deliver those goods to the Consignee pursuant to an individual waybill within the shortest possible and/or fixed period of time. "Shipper" means a legal entity, normally an online store, that hands Express Shipments over to the Express Carrier for delivery.

"Consignee" means an individual consignee of Express Shipment specified in the DHL Express waybill.

2. SUBJECT MATTER OF THE T&C:

2.1 These T&C are a public offer and form a consensual type Delivery and Customs Operations Agreement in respect of Express Shipments by and between the Shipper/Consignee, the Express Carrier and the Customs Broker (Agreement).

2.2 Consignee of Express Shipments accepts the provisions of this Agreement for themselves and for other directly or indirectly interested third parties, including the Shipper, by pressing a button, ticking a box or putting any other sign in the box "I accept terms and conditions of the Offer", as well as/or by any other means of actual confirmation of their consent when ordering goods at the Shippers website.

2.3 Under the applicable legislation in Russian Federation, Express Carrier and Customs Broker shall have the right to demand from Consignee documents and information necessary for international delivery of Express Shipments and related customs operations, including those containing information comprising commercial, bank and other details protected by law, or other confidential information, and obtain such documents and information within the time limits ensuring observance of the requirements specified in the applicable legislation.

Express Carrier and Customs Broker hereby acknowledge and confirm that the obtained information comprising state, commercial, bank and other details protected by the law or other confidential information must not be disclosed or used by Express Carrier and Customs Broker and their employees for internal purposes, handed over to other persons, except for the cases envisaged in the applicable legislation in Russian Federation or if disclosure of the information is required for international delivery of Express Shipments and customs operations.

3. DHL EXPRESS NETWORK T&C OF CARRIAGE

3.1 The Shipper and the Consignee acknowledge that normal DHL Express Delivery Terms and Conditions apply to carriage of goods via DHL Express network; the key provisions thereof that are essential for the Consignee are listed below:

DELIVERIES & UNDELIVERABLES:

Shipments cannot be delivered to a PO box address or postal code only. Shipments are delivered to the Consignee's address given by Shipper (which in the case of mail services shall be deemed to be the first receiving postal service) but not necessarily to the named Consignee personally. Shipments to addresses with a central receiving area will be delivered to that specific area. If the Shipment is deemed to be unacceptable, or it has been undervalued for customs purposes, or Consignee cannot be reasonably identified or located, or Consignee refuses delivery or to pay for delivery, DHL shall use reasonable efforts to return the Shipment to Shipper at Shipper's cost. If this is not possible, the Shipment may be sold by DHL without incurring any liability whatsoever to Shipper or any other third parties, with the proceeds of sale less service charges and related administrative costs to be returned to Shipper.

INSPECTIONS:

DHL has the right to open and inspect Shipments without notice.

LIABILITY OF DHL:

DHL's liability is expressly limited to direct loss and damage only and cannot exceed weight limits pursuant to Section 6. Any other types of loss or damage whatsoever are excluded (including but not limited to lost profits, interest or future business), whether such loss or damage is special or indirect, and even if the risk of such loss or damage was brought to DHL's attention before or after acceptance of the Shipment. If a Shipment combines carriage by air, road or another mode of transport, it shall be deemed to have been carried by air. DHL's liability in respect of any one Shipment transported, without prejudice to Sections 7-11, is limited to its actual cash value and shall not exceed:

- an amount calculated based on $US 25.00/kilogram or $US 11.34/lb for Shipments transported by air or other non-road mode of transportation; or

- an amount calculated based on $US 12.00/kilogram or $US 5.44/lb for Shipments transported by road.

Claims are limited to one claim per Shipment; settlement of such claim will be full and final settlement for all loss or damage in connection therewith. If Shipper regards these limits as insufficient they must make a special declaration of value and request insurance as described in Section 8 (Shipment Insurance) or make their own insurance arrangements, failing which Shipper assumes all risks of loss or damage.

TIME LIMITS FOR CLAIMS:

All claims must be submitted in writing to DHL within thirty (30) days from the date that DHL accepted the Shipment, failing which DHL shall have no liability whatsoever in respect of those claims.

DELAYED SHIPMENTS & MONEY-BACK GUARANTEE:

DHL will make every reasonable effort to deliver the Shipment in accordance with DHL's regular delivery schedules. However, these schedules are not binding and do not form part of this Agreement. DHL is not liable for any damages or loss caused by delays.

Certain services have a money-back guarantee which provides, in some cases, for a credit or refund for transport charges in the event of delay of all or part of the Shipments. The Money-Back Guarantee Terms and Conditions are available on the DHL website (www.dhl.com) or from DHL Customer Service. UNFORESEEN CIRCUMSTANCES:

DHL is not liable for any loss or damage arising out of circumstances beyond DHL's control. These include but are not limited to electrical or magnetic damage to, or erasure of, electronic or photographic images, data or recordings; any defect or characteristic related to the nature of the Shipment, even if made known to DHL; any act or omission by a person not employed or contracted by DHL, e.g. Shipper, Consignee, third parties, customs authorities or other government officials; Force Majeure, e.g. earthquake, cyclone, storm, flood, fog, war, plane crash, embargo, riot, civil commotion, or industrial action.

INTERNATIONAL CONVENTIONS:

If Shipments are transported by air and involve an ultimate destination or stop in a country other than the country of departure, the Montreal Convention, or the Warsaw Convention as applicable, governs. For international road transportation, the Convention for the International Carriage of Goods by Road (CMR) may apply. These conventions limit DHL's liability for loss of or damage to shipped goods.

ROUTING:

Shipper agrees to all routing and diversion, including the possibility that the Shipment may be carried via intermediate stopping places.

LEGISLATION IN FORCE:

Any dispute arising under or in any way connected with these Terms and Conditions shall be subject, for the benefit of DHL, to the non-exclusive jurisdiction of the courts of, and governed by the law of, the country of origin of the Shipment, and Shipper irrevocably submits to such jurisdiction, unless contrary to applicable law.

3.2 The full text of the DHL Express Network Terms and Conditions of Carriage is available on www.dhl.ru

4. CUSTOMS OPERATIONS TERMS & CONDITIONS

4.1. Customs Broker:

4.1.1 may perform customs declaration of Express Shipments;

4.1.2. shall inform the Consignee of the date of the package's arrival at the temporary storage facility (TSF) by fax or email;

4.1.3 shall perform other actions stipulated in the laws of the Customs Union and the Russian Federation as necessary to perform the customs operations as a person authorised by the Consignee to act in respect of the declared Express Shipments.

4.2. The Consignee shall provide comprehensive and accurate details and documents to perform declaration of the Express Shipments as stipulated in the laws of the Customs Union and the Russian Federation and provide additional documents at the Customs Broker's request. All the documents required to declare the goods should be provided within ten (10) calendar days from the moment the goods arrive at the temporary storage facility (TSF).

4.3. The Consignee shall carry out the formalities related to the frequency of receiving shipments at their own risk and cost.

4.4. The Shipper and the Consignee guarantee that they have legal authority or other legal grounds for the Customs Broker to perform legally relevant actions on their behalf and shall be fully liable for providing comprehensive and accurate information in respect of the Express Shipments.

5. LIABILITY OF THE PARTIES

5.1. The Consignee shall be liable for penal sanctions imposed on the Customs Broker as a result of the latter's breach of customs regulations due to the Consignee's failure to provide comprehensive and/or accurate information and documents, including inconsistencies in transported goods to their accompanying documents in terms of their name, quantity and other characteristics affecting due declaration, as well as the Consignee being late in providing those documents and information; in this case, the Consignee shall reimburse the Customs Broker all the amounts of such sanctions through a separate invoice.

5.2. The Customs Broker shall not be liable for lost profits or other consequential and contingent damages of the Consignee even if such damages are foreseeable or have been made known to the Customs Broker or the Customs Broker could or should have known about them.

5.3. The Parties shall be released from liability for full or partial non-performance of their respective obligations hereunder if it became a result of Force Majeure circumstances and those circumstances directly affected performance of this Agreement.

6. SERVICE FEES & PAYMENTS FOR CUSTOMS OPERATIONS:

6.1. Service fees are determined based on the Customs Broker's rates as of the invoice date, including amounts of customs and other fees paid by the Customs Broker while providing services hereunder.

6.2. The Consignee must pay for the Customs Broker's services.

6.3. The Customs Broker reserves the right to withhold any goods of the Consignee at the latter's expense until the Customer Broker's services provided to the Consignee hereunder are paid in full.

7. GENERAL PROVISIONS

7.1. Should the Terms and Conditions and/or Agreement text change, the Parties agree to apply the Terms as of the date of consent specified in Clause 2.2.

Return Policy

The aim of The Level S.r.l. (the "Seller") is to ensure your full satisfaction. If for some reason you are not satisfied with your order, you may exercise your right of withdrawal, without penalty, within 14 working days from the date on which you received the products purchased on off---white.com.The 14-day period applies regardless of whether the products were full-price or on sale.

We attempt to show you the colours of the products as accurately as possible. However, different computer screens may show colours in different ways, and we cannot guarantee that your screen will show you every colour perfectly.

All products are certified as high quality and carefully checked when shipped. Should you receive a product that is not in perfect condition, please contact us immediately. Please send us all products for return in the same shipment to ensure that your return is processed as soon as possible.

The products must be returned in their original packaging so that they are adequately protected during transit.

If you are placing the order from Italy, where the Consumer Code (legislative decree no. 206/2005) is in force, or from another European Union country (where legislation substantially equivalent to the Consumer Code is in force due to harmonised European Union rules), you have the right to cancel your order using our return service. Please note that the shipping costs for the return will be charged to you and will be deducted from the amount spent, as detailed below.

You must notify the Customer Service department of your wish to cancel the contract for the entire order or individual products that are part of the order no later than 14 days after you have received the products. Get in touch by visiting the Customer Service section or write to us at:

• The Level S.r.l.

• Cancelling an order

• Piazza Arcole 4

• 20143, Milan

• Italy

Upon receipt of your cancellation notice, the Customer Service department will send you an email with the Return Authorisation Number (RAN). Please enter this number in the Proforma Return Invoice that you will receive with your order and fill it in with the details required. Send us the Proforma Return Invoice with your return so we can process it immediately. If you lose your Proforma Return Invoice, you will need to download it from the link in the return authorisation email received from our Customer Service department, or you can download it HERE. We recommend that you insure the shipment for return as you are responsible for any damage to it until it reaches our warehouse. We also recommend that you use secure means to send the return to us and that said means allow you track your shipment, which may be required in the event of a dispute. Please note that you will have to cover the shipping costs for the return, as detailed below.

1. Terms and Conditions of Return

The right to return products shall be deemed correctly exercised once the following conditions have been fully met:

A. The request for return authorisation must be filled out correctly and sent to the Seller within 14 working days from the delivery date. The request can also be sent, within the same time limit, by recorded delivery to the Seller's address (The Level srl) Piazza Arcole 4, 20143, Milan;

B. The products must not have been used, worn, washed or damaged;

C. Tags must still be attached to the products with the disposable seal; please try the product without removing the tag and relevant seal because products returned without these will not be accepted.

D. Products must be returned in their original packaging;

E. Returned products must be sent to the Seller in a single shipment. The Seller reserves the right not to accept items of the same order if returned and shipped at different times.

2. Ways to Return Products

The products can be returned by shipping the package through the courier indicated by the Seller (UPS), or through another carrier, only after filling in the Return Authorisation request, the number for which (Return Authorisation Number) can be found online in the Customer Service area. It is not possible to exchange the chosen item for another one.

Returns can be sent via the UPS courier indicated by the Seller, using the pre-printed label you will find inside your parcel. This method will allow the Seller to pay for the shipment on your behalf and to verify at any time where your package is located. Contact UPS to arrange the pick-up. If you decide to use a different shipping agent to return the products, other than the one indicated by the Seller, you will have to pay the costs of the return yourself and you will be responsible in the event of loss or damage to the products during transport.

The products to be returned must be delivered to the courier within fourteen (14) working days from the date of their receipt.

Stick the pre-printed label (sent with your original order) on the outside of the package. If you cannot find the pre-printed label, you can ask the Courier to bring one when they come to collect the package. Fill it in with the following information:

• The Level Srl

• Off-White Online Store

• c/o GXO - Piazzale Dr. Georg Schaeffler, 2, 13040 Carisio VC, Italy

You will be notified by email when your return is received and processed. If you want to track your return, all you have to do is LOG IN at any time, go to the Orders section in "My Account" and enter the aforementioned Return Authorisation Number.

If you are sending the package from a country outside of the European Union, please complete 5 copies of the Returns Proforma Invoice. These documents are necessary for customs clearance and must be given to the courier. You will find the Proforma Return Invoice inside the package that was sent; you can also download a copy from HERE.

If you are sending the package from Russia or the USA, please complete 5 copies of the Returns Proforma Invoice with the relevant descriptions and value of each item. These documents are necessary for customs clearance and must be given to the courier.

If you have complied with all required conditions, the Seller will refund the price of the purchased products, and you will be responsible only for the return costs, i.e. those incurred when returning the purchased products to the Seller. If you decide to use the UPS courier, however, you will not have to pay the return costs yourself, as the Seller will pay the UPS courier on your behalf, withholding from the refund an amount equal to the cost previously incurred for the delivery of the purchased products to your home address. If, however, you decide to use a different carrier, you will have to pay the return costs yourself. You will be contacted if your return cannot be accepted because it does not comply with the above conditions. In this case, you can opt to have the purchased products returned to you at your own expense. If you refuse this delivery, the Seller reserves the right to keep the products and the corresponding purchase amount of said products.

3. Refund times and means

After the Seller has received your returned items and checked that all requirements have been met, you will receive an email confirming acceptance of the returned items. Whatever payment method you use (credit/debit card or cash payment on delivery), the refund is activated by the Seller as soon as possible and, in any case, within fourteen (14) days from the date on which they became aware of the exercise of your right of withdrawal, once it has been verified that the cancellation has taken place in accordance with the above conditions.

If your order was sent to a destination within the European Union, all taxes (VAT) will be refunded. Outside of the European Union, customs duties and taxes cannot be refunded. In any case, you can recover these costs by contacting your local customs office directly. As this may not be available in all countries, we recommend using a customs broker if you want to get a refund on the custom duties for the returned goods. The actual time period for crediting or refunding the amount you paid for purchasing the products depends on the method of payment used:

A. purchase by credit/debit card: the refund processing time depends on the credit/debit card company, but usually takes place no longer than the time taken to issue two bank statements. Please note that the value date of the refund will in any case be the same as the debit date, so you will not suffer any loss in terms of bank interest; B. cash payment on delivery: the refund is made to the account you indicated, so the refund time depends on the correctness of the data entered; normally the refund takes up to fourteen (14) days to be credited.