For any reason, customers can return the order, entirely or partially. off---white.com refunds within 14 days from the receipt of the merchandise.

Items must be returned in the same original conditions, neatly packed and with the return tag still attached.

Please note that “HOMEWARE” ceramics must be returned carefully packed using the same materials received in the package. It is important to completely fill empty space within the box to avoid contents moving during transit. off---white.com reserves the right to refuse returns that have not been properly packed or packed with different materials than the original ones.

Please note that Customized items cannot be returned. Customers are responsible for ensuring that the customization details are correct. No cancellation nor alteration may be made once a customized order has been placed. It is not possible to request customization for items after an order has been placed or delivered.

If you purchased products at one of our authorised resellers, please get in touch with them, as they have their own return policies. It is not possible to return your items to our online store.

TERMS AND CONDITIONS OF RETURN

The returned items must be sent back in their original packaging together with all the materials received with the item/s (dust bags, covers etc.) and should have a copy of the invoice inside.

The item/s must be unharmed, unwashed, not worn or altered and must have all original security seals still attached. When trying on shoes, please be mindful not to scratch the soles or mark the shoe box. Briefs, swimsuits and bikini bottoms should be tried on over underwear, without removing the protective adhesive strip or they will not be accepted. This is for hygiene reasons. We will not accept any returns that have been worn or are soiled.

The Off-White packaging must not be used as the external parcel for the shipment.

If the item does not fit these requirements the item will not be accepted and will be sent back to the customer at their own cost.

Please, be aware that all “HOMEWARE” collection sets must be returned as a whole and that bed sets are not returnable.

All products are checked at the warehouse for any faults. However, if a customer receives an item not in the original state please contact ecommerce@off---white.com

Goods are classified as faulty if they are not of satisfactory quality, fit for purpose or as described. Please note that items which are damaged as a result of normal wear and tear; by accident; or through misuse will not be considered faulty. If your item is faulty when you receive it, you can return it for a refund within 14 days from the date you received it.

“HOMEWARE” ceramics are handcrafted. Any imperfection characterizes the uniqueness of these pieces, which have been hand made by artisans and will not be considered defects. However, off---white.com will examine each query concerning possible ceramics’ defects before accepting or refusing them.

We have made every effort to display the colors of our products that appear on off---white.com as accurately as possible. However, as computer monitors, tablets and mobile devices vary, we cannot guarantee that your monitor's display of a color will be completely accurate.